Shipping and returns. Right of withdrawal
SHIPMENTS AND DELIVERIES
For deliveries in Italy, shipping is free for orders over € 40.00. Under this amount, the cost of shipping is € 7.00.
For deliveries to Austria, Belgium, Vatican City, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, United Kingdom, Romania, San Marino, Spain, Sweden, Hungary shipping cost is € 8.00 for orders over € 40.00. Under this amount the shipping cost is € 18.00.
For all other destinations not listed the shipping cost is € 30.00. For shipments to non-European countries, customs costs will be charged to the recipient and added to the shipping costs.
The delivery of the products purchased on monilimilano.com takes place on average within 3/5 working days from the order in Italy and the EU and within 5/8 days for all other destinations.
Our couriers do not deliver on holidays and pre-holidays. For orders placed by credit card, a working day must be added to the normal shipping times for normal administrative checks. The products will in any case be delivered within 30 days according to the terms of the law.
GEOGRAPHICAL AREA OF DESTINATION
Countries of the European Union
Within 3/5 working days of order confirmation
Countries outside the European Union
Within 5/8 working days from order confirmation
RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract, without indicating the reasons, within 14 days from the exact moment, you or one of your representatives have physically come into possession of the products The withdrawal period expires after 14 days from the day on which you or your representative,other than the carrier, acquired physical possession of the goods.
How to make a return
1.Request your Return Authorization Number (RAN) by sending an email to email@example.com
2.Customer Service will send you a confirmation email with the Return Authorization Number (RAN) as well as attached the return authorization form in pdf format already compiled that you will have to print in duplicate and apply externally and internally to the package. Within the following 14 days from the receipt of the email, you must return the products to the Seller, together with the Return Authorization Form, sending them to the address indicated in the return authorization
You can exercise the right of withdrawal, receiving a refund of the amount paid, if the following conditions are met:
The products must not have been used, modified or customized;
The boxes of the products must not show signs of wear, abrasions and scratches;
The products must be accompanied by a copy of the order confirmation.
Instead of a refund of the amount spent, you can require the replacement of the item with another of the same amount as the value spent (therefore net of coupons and promotional codes).
Remember that in case of return with refund, the shipping costs incurred during the purchase phase will not be reimbursed, you will also be responsible for any loss or damage.
Furthermore, the products must not have been worn or used and have the appropriate seals.
2.1 Return for credit
If you choose to request the return for credit you can choose to send the product (s) at your expense and contact the shipper you want, remembering to promptly notify us of the shipping tracking; as soon as we receive the return we will proceed with the full refund of the amount paid.
2.2 Return for replacement
If you have received a product that does not meet your expectations and you wish to change it, you simply have to communicate it to the email address firstname.lastname@example.org. The shipping costs for the return are at your expense. Once the package has been received, we will proceed with the new shipment of the product indicated by you at our expense. The MM MONILI MILANO Team will inform you about the availability of the product, the existence of any price differences and the details for the return of the product originally ordered.
3.Return for orders delivered abroad
The procedures for requesting and obtaining the return for replacement or credit are the same as those illustrated in point 2. The shipping costs are at your expense. Just choose the forwarder to send your package, communicating the shipment tracking to the email address email@example.com. Once the return has been received, the above mentioned methods of replacement or credit will be activated according to what is requested.
4. Replacement of damaged products
In the event that the product arrives damaged, you must promptly report this problem immediately after successful delivery to the email address firstname.lastname@example.org or to the number 02.6592089. In the communication it will be necessary to indicate the name, surname, order number, the damaged product and a telephone number. The MM MONILI MILANO Team will contact you by telephone and will inform you about the specifications for product replacement and the possible availability of replacement products.
They will schedule together with you the collection of the damaged product at your home or office. The return of the damaged product is under the responsibility of MM MONILI MILANO, both as regards shipping costs and as regards the possibility of theft or damage during the same.
Once the product has been received, after verifying its originality and actual damage, we will ship the replacement product or refund it as quickly as possible.